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Paul: You have been a true pleasure to work with. I really appreciate your assistance throughout this process. Your responsiveness and commitment to customer service is second to none. Thanks again.
Hello, I am writing this email about Paul Lindsey. I want to express my appreciation and gratitude towards him.
Over a year ago me and my husband started the home-buying process. On our first attempt of getting preapproved we were unable. When we were given that disappointing news, we were not just left with that.
Instead, Paul took a tremendous amount of time to go over everything with us. He explained exactly what we needed to do to improve our situation to be future homebuyers. We followed everything he told us to do and within six months we were able to get pre-approved to exactly where we wanted to in our price point range.
Many people recommended us to different mortgage companies but I remembered what great experience I had with Paul, so I went back to Trident mortgage.
I'm sure you understand how stressful the homebuying process can be and especially confusing for first timers. However, Paul has always been our source of reference and calm through the entire journey. He is so dedicated to his job it is unbelievable. No matter what time or day or night he has always gotten back to us in such a short amount of time. The man even replied to an email at a funeral if that's not dedication I don't know what it is!
He has really gone above and beyond. We thank him for advocating for us; when our real estate agent wanted us to go above what we could afford by moving numbers around he would not put us in that situation and made it clear to her that would not be in our best interest. In the end we were able to get our home of our dreams at the right price!
Even at the end when things are getting very stressful he is been there for us and has our back; when our real estate agent was frustrated with us because we chose to use our own title company and confusion arose he was there to tell us that everything would work out and had nothing to worry about.
I thank him for all his hard work. As his superiors I hope this email is a glimpse of what an amazing asset Paul is to the Trident company!
Jeremy and Brian,
I wanted to take a moment to thank you both again. Your professionalism, responsiveness, and thoroughness throughout the mortgage process were greatly appreciated. I felt great confidence and ease knowing that transaction was in such good hands.
You made a difference to me and I will be sure to direct future business of mine and others in your direction.
All the best and thank you!
D. S. & Family|
I want to thank you again for all of your assistance with my first time home buying. It was a pleasure working with you and I really appreciate all of your guidance and timely communication. You are really great at what you do. In future also will ask for your help and guidance if need.
I look forward to working with you in the future. And will definitely refer your service to friends and family.
M. & B. C.|
Dear Jeremy and Ryan,
We can’t thank you enough for the exceptional customer service and flawless execution you and the entire Trident Team provided us for our new home. You were both so attentive, responsive, thorough and helpful during this process! Because of your efforts, we are beyond satisfied with Trident and will always recommend you to others. Working one on one with Ryan over the past month has been really amazing. You are exceptional and really organized (which I LOVE). I have enjoyed working alongside of you ironing out all of the final details of the loan. You are amazing!!! I didn’t realize you were coming to closing yesterday, so I was thrilled to have finally met you.
You exceeded our expectations and I am eternally grateful for your services. I chose to stick with you as our lender because of the story I shared with you some time ago… We truly appreciate all of your efforts, loans are SO much work and I know firsthand how the details are so critical (between our refinance at our present home last year and the sale of [B]’s father’s home a few months ago). I thought a 30-day close was a little aggressive and we would have settlement pushed back, but boy I was wrong. It was a pleasure working with you both and I expected a lot of back and forth and there were barely any issues.
I know there are/were several other team members I did not have the pleasure to come in contact with, please extend our gratitude to them and let them know how satisfied, happy and grateful we are for their service. Such a commitment to exceptional customer service should be commended, please feel free to share my email with your supervisor/managers. Customer service like this makes clients feel so special and that you really care about developing long-term relationships that mean more than just closing another loan. We will definitely keep you in mind when/if we decide to refinance in a year or 2. We are planning to make some additional upgrades to the house and I will definitely keep in touch.
Thank you again so much from the bottom of our hearts, we are so excited! I hope you have a fantastic, wonderful summer.
I am writing to bring to your attention the superior service I have received from your employee Ian Clardy. Throughout my recent mortgage application process, Ian has not only provided consistently clear, professional communication, but he also has always gone above and beyond to patiently and expediently address any of my concerns that arose along the way.
In the 20+ years I have owned properties, and having gone through the mortgage and refinancing process at various points in between, I can honestly say that Ian was hands down the most responsive and service-oriented mortgage consultant I have ever worked with. His efforts to accommodate Trident’s customers should be commended. It is largely the result of my interaction with Ian that I will from this point forward unreservedly recommend Trident to friends, family, and colleagues alike. Ian is indeed a rare commodity, in the best sense of that term, and I believe that he is a tremendous asset to your organization.
If you would like to talk with me further about my experience working with Ian, please do not hesitate to contact me.
J. & D. C., Realtors|
We thought you should know about the outstanding job Paul Lindsey did on our most recent transaction. Our client obtained a mortgage commitment from another lender that went out of business - two weeks before settlement! Without skipping a beat, Paul got them approved with Trident and to our client’s surprise and pleasure it was even a better deal. It was quite a challenge and he made it happen on time. Paul is truly an asset to our business, our office, and our company.
E. S., Overseas Relocation|
Todd Beal provided excellent advice and secured us a very competitive mortgage. This was all the more difficult given the fact that we relocated from Europe with no Social Security number or US credit history. Todd is an extremely pleasant, competent, and energetic senior mortgage professional who “simply made it happen” despite these obstacles. We experienced super-responsive professional service, real human engagement, and valuable advice.
Paul Lindsey - There are no words to say just how great I think you are and your service is, truly, you make the process so smooth and incredibly easy. Thank you from the bottom of my heart, you make dreams come true…..I will recommend you always and hopefully we will be doing more business in the future!!!
S., M. & M. B.|
[We] want to thank you tremendously for all of your help and support with our mortgage and our move. Your kindness is so appreciated. Thank you!
Ruth and Dan, I just wanted to take to the time to say a Big Thank You to the both of you. I’m sure that I wasn’t one of your most “perfect” applicants, but you made the process for me so pleasant and easy through our whole experience. Buying our home with your whole team really made this a nice and pleasant process for me and my wife. Thank you so much again.
I want to take a minute to share my experience with Trident Mortgage Company in Rosemont, PA. My husband and I recently purchased our first house and Dennis Kinslow and Linda Brautigam were incredible! They were so helpful and spent whatever time was required to explain my mortgage and the process to me. I felt I could trust them every step of the way and I knew they were trying to get me the best rate possible. The first time I went to Trident to bring in some paperwork, Dennis sat down with me for 45 minutes without an appointment! I was in contact with Linda throughout the process and she explained things to me as many times as necessary so that I would fully understand what I was signing and what was required. They made me feel comfortable and confident during a time and a process that were very stressful. Dennis and Linda seemed to naturally put me at ease and they were so personable and caring I never felt like I was “just a number” or rushed and dismissed. My initial mortgage pre-approval was with another company and I did not experience anything like this with the other company. I will recommend Trident in Rosemont, and very specifically Dennis and Linda, to everyone I know!!
I just wanted to share my amazing experience with buying a condominium with some incredible people at Prudential Fox & Roach/Trident Mortgage. During a life transition, I found the perfect place for me to live with Johanna Erwin and Kathryn Behm's help. From the beginning, they were so kind and accommodating and catered to my life circumstance to help me achieve my goal of buying a new home. Johanna moved with such speed and persistence in helping me get everything ready, that it was easy. After I placed a bid on the condominium, they gave me a calendar of all the upcoming events with a day-by-day activity list of things that needed to be achieved for the transaction to be completed in a timely manner.
It was about one month from the time that Dennis Kinslow helped accurately analyze my financial situation and Linda Brautigam started my credit check until the time that settlement occurred. How fast was that? Never heard of such speed in the mortgage industry before. Then the settlement finished in about an hour, since I had already completed a walk through.
I can't say enough praises about Johanna, Kathryn, Dennis and Linda. They have been so fabulous!!! They are a dream team that moves like a well-oiled machine.
I especially thank Linda in her diligence in following up with all the many, many last minute details in the final preparations moving towards settlement.
It's amazing seeing perfection in action when all the steps to conclusions are not fixed, but moving.
Well, thank you again for having a superb team of highly talented people who work with tireless effort and precision in your company.
Their hard work changed my life for the better.
I have recently had the pleasure of working with Dennis Kinslow, Linda Brautigam, Mary Beth Hurtado and Alicia Farley on the the purchase of my home. I cannot say enough wonderful things about all of them. They were all professional and accommodating to all my needs. All my questions were answered and situations resolved in a timely manner. In addition, I was kept abreast of the whole process. They each made this an exciting and pleasant experience for me. They are all an amazing asset to your team.
I have bought many properties in my lifetime around the country and dealt with many mortgage people. Paul, in my estimation, is the most professional, responsive, and customer-friendly person that I have ever dealt with. He made this cumbersome process very easy and a very pleasant one. It is a pleasure doing business with Paul and Trident.
Tom Fullen is a real asset to your company and we greatly enjoyed working with him. We will recommend him to others.
The loan officer Mr. Tom Fullen was marvelous in his service. I appreciate his services from the bottom of my heart.
Tom Fullen is the best. I was very satisfied and would recommend him to anybody. He is wonderful.
N. & B. M.|
Tom and his staff are a great group and a real pleasure to have worked with!
New Hope, PA
Most professionally handled mortgage acquisition process we have ever encountered!
H. D., Realtor|
I have enjoyed working with Mark Anselmo for the past four years. When Mark works with my clients, I know that I am guaranteed a smooth transaction that I do not need to babysit. He keeps an open line of communication with the client and me and we get to the settlement table pain-free and on time.
Thank you for making our home-buying experience a pleasant one. There were no surprises and no questions we felt unable to ask as we went through the mortgage process. While any mortgage has requisite paperwork, you went through literally every page to ensure that we understood exactly what we were signing--a comforting feature when entering into such a big commitment! The process could not have been smoother.
Just a note to thank you for the fine work on the financing of my seashore home. I appreciate your professionalism, expediency, and for going the extra mile to get the best possible package for me during a time of rapidly changing rates.
H. W. & D. P.|
Tom Fullen was very efficient. Tom did in ONE HOUR what took another mortgage company four weeks. (We had many problems with that company) He kept us updated daily if not hourly. We were extremely satisfied with Tom Fullen’s service!
I have heard many horror stories about the mortgage process, but John made everything so smooth and easy that the mortgage went through before I even had a chance to worry. Every question I asked was answered quickly and courteously. Thank you!
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