I have to say times have changed since my last mortgage 2004. I had only a part time job and a check for down payment! Thank you for making this a smooth process. I would definitely recommend you to all my family and friends.
Wonderful team I was able to work with at Trident
Mia and Bill Chung|
Dear Jeremy and Ryan,
We can’t thank you enough for the exceptional customer service and flawless execution you and the entire Trident Team provided us for our new home. You were both so attentive, responsive, thorough and helpful during this process! Because of your efforts, we are beyond satisfied with Trident and will always recommend you to others. Working one on one with Ryan over the past month has been really amazing. You are exceptional and really organized (which I LOVE). I have enjoyed working alongside of you ironing out all of the final details of the loan. You are amazing!!! I didn’t realize you were coming to closing yesterday, so I was thrilled to have finally met you.
You exceeded our expectations and I am eternally grateful for your services. I chose to stick with you as our lender because of the story I shared with you some time ago… We truly appreciate all of your efforts, loans are SO much work and I know firsthand how the details are so critical (between our refinance at our present home last year and the sale of Bill’s father’s home a few months ago). I thought a 30-day close was a little aggressive and we would have settlement pushed back, but boy I was wrong. It was a pleasure working with you both and I expected a lot of back and forth and there were barely any issues.
I know there are/were several other team members I did not have the pleasure to come in contact with, please extend our gratitude to them and let them know how satisfied, happy and grateful we are for their service. Such a commitment to exceptional customer service should be commended, please feel free to share my email with your supervisor/managers. Customer service like this makes clients feel so special and that you really care about developing long-term relationships that mean more than just closing another loan. We will definitely keep you in mind when/if we decide to refinance in a year or 2. We are planning to make some additional upgrades to the house and I will definitely keep in touch.
Thank you again so much from the bottom of our hearts, we are so excited! I hope you have a fantastic, wonderful summer.
Mia & Bill
Darshan Soni & Family|
I want to thank you again for all of your assistance with my first time home buying.
It was a pleasure working with you and I really appreciate all of your
guidance and timely communication. You are really great at what you
do. In future also will ask for your help and guidance if need.
I look forward to working with you in the future. And will definitely
refer your service to friends and family.
Many Thanks & Kind Regards,
Darshan Soni & Family
Dr. Edward J. Carvalho|
I am writing to bring to your attention the superior service I have received from your employee Ian Clardy. Throughout my recent mortgage application process, Ian has not only provided consistently clear, professional communication, but he also has always gone above and beyond to patiently and expediently address any of my concerns that arose along the way.
In the 20+ years I have owned properties, and having gone through the mortgage and refinancing process at various points in between, I can honestly say that Ian was hands down the most responsive and service-oriented mortgage consultant I have ever worked with. His efforts to accommodate Trident’s customers should be commended. It is largely the result of my interaction with Ian that I will from this point forward unreservedly recommend Trident to friends, family, and colleagues alike. Ian is indeed a rare commodity, in the best sense of that term, and I believe that he is a tremendous asset to your organization.
If you would like to talk with me further about my experience working with Ian, please do not hesitate to contact me.
Dr. Edward J. Carvalho
Joe & Donna Cragin, Realtors|
Prudential Fox & Roach
We thought you should know about the outstanding job Paul Lindsay did on our most recent transaction. Our client obtained a mortgage commitment from another lender that went out of business - two weeks before settlement! Without skipping a beat, Paul got them approved with Trident and to our client’s surprise and pleasure it was even a better deal. It was quite a challenge and he made it happen on time. Paul is truly an asset to our business, our office, and our company.
Eckart W. Schwarz, MD|
Todd Beal provided excellent advice and secured us a very competitive mortgage. This was all the more difficult given the fact that we relocated from Europe with no Social Security number or US credit history. Todd is an extremely pleasant, competent, and energetic senior mortgage professional who “simply made it happen” despite these obstacles. We experienced super-responsive professional service, real human engagement, and valuable advice.
What Our Customers Say
Rich, I want to thank you again for all of your assistance with my first time home buying. It was a pleasure working with you and I really appreciate all of your guidance and timely communication. You are really great at what you do. In future also will ask for your help and guidance if need. I look forward to working with you in the future. And will definitely refer your service to friends and family. Many Thanks & Kind Regards, Darshan Soni & Family
~ Darshan Soni & Family